Refund policy

  • Timeframe: Customers can request a return or refund within 10 days of receiving the product. To initiate a return, you must contact us within this 10-day window.
  • Product Condition: Items must be returned in their original, unaltered condition. Please note that if the product package has been opened, we cannot accept the return or process a refund.
  • Return Shipping & Labels: We do not provide pre-paid return shipping labels. For returns due to a change of mind, customers are fully responsible for arranging their own return shipping and covering all associated costs.
  • Tracking Required: When returning an item, you must use a trackable shipping service and provide the tracking number to us. We cannot process a refund if the returned package is lost in transit without a valid tracking number.
  • How to Request: Please contact our support team at bowwow@maplepaw.com with your order number to begin the process.