Shipping & Return

Refund policy

We offer refund or exchange within 10 days of purchase or within 10 days of your package being delivered.
Items that are purchased on sale (including the use of discount codes) are for exchange or store credit only.

To be eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging or with original tags attached. To complete your return we require a receipt or proof of purchase.

If you have exchanged an item, your newly exchanged item is final sale.

The following items are final sale:

Made to Order Long Lines
Custom Walk by Maple paw Orders
Hand Stamped Dog Tags
If the condition of your item is not approved for return it will be sent or given back to you.

Sorry, We do not offer rain checks or price adjustments. We do not refund Gift Cards or credits.

Shipping your Return

You will be responsible for paying for your own shipping costs when returning your item. When sending your item, please include a note inside the package that has your order number and what you'd like to exchange for (or if you prefer a refund/store credit).

When we receive your product back (and if your product is in the condition stated above) we will cover the shipping back to you for your exchange. If you opted for a refund, the original method of shipping will be refunded to you as well.

The time it takes for your exchanged product to reach you may vary depending on where you live.

We do not guarantee that we will receive your exchange and recommend choosing a shipping method that has tracking or insurance for items over $200.

Replacing Defective Items

Items damaged by your pet (i.e chewed, ripped or soiled) or changes in product due to wear and tear will not be considered defective. If the item is damaged in a way we can consider defective, we will consider replacement within 30 days of purchase.

Some brands have warranties of their own that differ from our store policy. Please contact us if you have any concerns and we can assist you in when to contact brands directly!

Walk By Maple paw Brand Warranty

If you come across any issues with the hardware of your leash or collar in it’s lifetime, we are happy to replace the hardware on your leash for you. Hardware includes all stainless steel elements of your leash or collar (ie clips, rings and screws). Please note: In rare cases, hardware replacements sometimes require us to shorten your lead by about 3-5".

Damage caused by chewing, cutting, wear or misuse of the product will not be considered under warranty for replacement.

Shipping Notes and Policies

Maplepaw is not responsible for delayed, lost, stolen or damaged packages. Once we send your order from our shop, it is in the hands of the shipping carrier. We advise you to contact the shipping carrier directly should you have any issues with your delivery.

Shipping speed and tracking is dependent on which method you choose at checkout. If you choose a shipping method without tracking, please be aware that we will not be able to track or determine the shipping speed of your package.

We ship orders from our store within 1-3 business days. If you order a handmade item (such as a Dog Tag or a Walk by Maple paw item) the lead time is specified in the products description of when your order will be sent.

Please note: Choosing a faster shipping speed will not change the amount of time your order takes to be processed. The shipping speed you choose will only change how quickly the postal service delivers to you once they have it.